Shipping policy

📦 Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order is fulfilled, you will receive a confirmation email with tracking information.
Orders placed after 5 PM AEST will be processed the next business day.

🚚 Domestic Shipping (Australia)

We currently ship Australia-wide using trusted carriers such as Australia Post, Sendle, and CouriersPlease.

Standard Shipping: 3-7 business days

Express Shipping 1 - 3 business days

Delivery estimates apply from the time your order is shipped, not placed.

📦 Tracking Your Order

Once your order is fulfilled, you'll receive a shipping confirmation email with a tracking number. You can track your order via the link provided in your email or via sms.

⚠️ Delays and Exceptions

Occasionally, delivery delays may occur due to:

Peak periods (e.g., holiday seasons)
Carrier delays
Remote or regional delivery addresses
Extreme weather events

We are not liable for delays once your order has been handed to the carrier, but we’ll always help resolve any delivery issues.

🚫 Undeliverable Packages

If your order is returned due to incorrect or incomplete address details, we’ll contact you to arrange re-delivery. Additional shipping charges may apply.